Due to sanitary purposes and COVID-19 all sales are final and not available for a refund. If you have any questions about your order, you can contact us at info@melrosebotanics.com. Items sent back to us will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us within 3 business days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.